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All our training is bespoke, shaped around some key criteria agreed during an initial meeting with you and your team.
Some of the areas we are asked to cover include:
All of our training is ‘sticky’. We start by sending each delegate a bespoke digital invite with an outline of the workshop and any preparatory work that they need to complete beforehand. All of the preparation work is fun and relevant and encourages your delegates to think about the areas to be covered.
In the lead up to the training we will contact each delegate individually to establish …
During the training each delegate will complete their own action plan, leaving a copy with us. Over the next 2 weeks this is followed up with a call to see how each delegate is progressing and to coach them through any tricky areas.
One to one coaching is one of the most effective ways of creating change and can be conducted on or off the job, depending on the individual’s needs. If you feel your team would benefit from some personalised learning and development, then this is the ideal way to deliver it. It enables a flexible approach to skills development and helps to apply these skills in a “real-life” environment.
Coaching sessions involve working with the individual to look at specific areas of their role so that learning needs can be met. Sessions are very flexible and adapted on the spot based on the individual’s experience, skills and knowledge.
An action plan is then created so that objectives can be set that benefit the individual and the business. This approach results in improved morale and increased levels of motivation and productivity in the quickest possible time.
Coaching sessions are also a great way to reinforce group training; we can deliver coaching sessions as a follow-up for team members after they have attended a workshop to enable them to translate the theory into practice and ensure that the new skills they have acquired are put into action back in the workplace.
Our consultancy services are very flexible allowing you to tailor the support to your team and business needs.
From a basic health check of all your systems and procedures, including PMS utilisation, to the implementation of Revenue Management best practice, our approach ensures consistent and accurate data capture.
Following this we can support you with complex data analysis and the creation of a clear and relevant Selling Strategy, Letting Policy and Rates Strategy.
This service can be bought in as a one off comprehensive review to assess how your current systems and procedures (including PMS) are performing, together with an overview of your current business. It involves spending time with you and your team, understanding your overall strategy, completing a gap analysis and agreeing an action plan.
Support & Development
For a greater level of support and integration of best practice, we can arrange regular reviews to develop the following areas …