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Smart Revenue | Training Coaching Consulting
Smart Revenue

Training Coaching Consulting

Simple, yet effective solutions specifically aimed at Front of House, Conference & Events and Revenue Management. All results are Measured so that you can gauge your progress and assess the impact we’ve had on your business. Targets set are Achievable, if a little stretching, but absolutely Relevant to your business and Tailored to your needs.

Everything we do is focused on supporting you and your team to manage your total space more profitably.



All our training is bespoke, shaped around some key criteria agreed during an initial meeting with you and your team. Some of the areas we are asked to cover include:

  • The Sales Conversation – Enquiry Handling
  • Showround & Entertaining Skills
  • Revenue Capture
  • Correspondence Research and Sales Calls
  • Moments of Magic – Guest Service
  • Complaint Handling
  • PMS support and development of SOPs
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One to one coaching is one of the most effective ways of creating change and can be conducted on or off the job, depending on the individual’s needs. If you feel your team would benefit from some personalised learning and development, then this is the ideal way to deliver it. It enables a flexible approach to skills development and helps to apply these skills in a “real-life” environment.

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Our consultancy services are very flexible allowing you to tailor the support to your team and business needs. From a basic health check of all your systems and procedures, including PMS utilisation, to the implementation of Revenue Management best practice, our approach ensures consistent and accurate data capture.

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What Our Clients Say...

    • I have worked with Jen in various capacities over the last few years and she has always proven to be a dedicated Revenue Manager, passionate and knowledgeable in her field. […]

      - Ronnie Orr, Resort Director

    • I first met Jo when working on a project installing Rezlynx Property Management System with Advanced Conference and Banqueting. She immediately came across as a passionate, engaging and extremely knowledgeable […]

      - Susannah Brook, System Trainer at Guestline

    • Pebble Hotels have used Sarah on many occasions as both a trainer to design and deliver several in-house training programmes and also as a consultant to review and implement procedures […]

      - Ziya Akgüneyli, Managing Director, Pebble Hotels

    • Sarah and Jo provided training to the staff at our hotel over the course of two days. The training was enjoyable, well received and most importantly relevant to the duties […]

      - Christopher Pass, General Manager, Sloane Square Hotel

    • I have and continue to use Sarah as one of our external training consultants at Cowley Manor, and have found her training sessions to be highly valuable in our business. […]

      - Elliott Wakefield, General Manager, Cowley Manor

    • It has been a pleasure to have project managed the implementation of Cowdray Estate’s hospitality software. Our initial introduction to Gary Ockwell and his team at Cowdray was via Jo […]

      - Matthew Ward, Project Manager, Guestline

    • Jen predominately worked with my front of house manager, reviewing our PMS and making suggestions as to commercial processes we can implement to better utilise the data within the system. […]

      - Anthony Cox, General Manager

    • Since she left full-time employment with Corus Hotels in 2006, we have continued our relationship with Sarah using her as a training consultant. She has delivered group training and one to […]

      - Angela Fry, HR and Training Officer, Corus Hotels

    • Over the last 12 months, Jo and her organisation have been helping us at “The Coaching Inn Group”, to increase our bedroom revenue through a combination of analysis, content building […]

      - Kevin Charity, Managing Director, Coaching Inn Group

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